Kargo politikası
Last Updated: August 2026
This Shipping Policy applies to purchases made through ARKAD STONE GALLERY, operated by ARKAD MAKİNA SANAYİ İÇ VE DIŞ TİCARET LİMİTED ŞİRKETİ.
Order Processing & Production
ARKAD STONE GALLERY specializes in handcrafted natural stone and marble products.
Processing and production times may vary depending on the product, material availability, size, customization requirements, and specific requests made by the customer.
For standard products, the estimated preparation and dispatch time will be communicated on the relevant product page or after the order is placed.
Custom, personalized, and made-to-order products generally require approximately 30 days for production. In certain cases, production may take longer depending on the complexity of the requested design, dimensions, stone selection, or other specifications.
Where applicable, customers will be informed of any significant changes to the estimated production or dispatch time.
International Shipping
ARKAD STONE GALLERY primarily serves international customers, including customers located in the United States, United Kingdom, European countries and other international destinations.
Orders may be shipped using recognized international logistics and courier companies, including but not limited to DHL, FedEx, UPS, or other suitable logistics providers selected according to the destination, product dimensions, weight, and shipping requirements.
The shipping method and carrier may therefore vary between orders.
Shipping Costs
Shipping costs may depend on:
- Destination country
- Product size and weight
- Packaging requirements
- Selected delivery service
- Special handling requirements
Where shipping is not already included in the product price or calculated automatically at checkout, the customer may be contacted regarding the applicable shipping cost before the order is finalized or dispatched.
Customs Duties, Import Taxes & Local Charges
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless explicitly stated otherwise at checkout or in writing, such charges are not included in the product price or shipping fee and are the responsibility of the customer.
ARKAD STONE GALLERY is not responsible for delays caused by customs authorities or local import procedures.
Natural Stone Characteristics
Natural stone is a unique material.
Variations in color, veining, texture, pores, fossils, surface characteristics, and pattern are inherent characteristics of marble, travertine, and other natural stones and are not considered defects.
The final product may therefore differ slightly from product photographs or material samples.
By purchasing a natural stone product, the customer acknowledges and accepts these natural variations.
Damaged Products During Shipping
Because natural stone products are fragile and may be heavy, all orders are professionally packaged with transportation safety in mind.
Customers are requested to inspect their shipment immediately upon delivery.
If a product arrives broken, damaged, or visibly affected during transportation, please contact us within 48 hours of delivery whenever reasonably possible at:
Please include:
- Order number
- Photographs of the damaged product
- Photographs of the outer packaging
- Photographs of the inner protective packaging
- A brief description of the damage
Keeping the original packaging may be necessary for the carrier's insurance or damage claim process.
The 48-hour notification request is intended to allow us to initiate transportation claims as quickly as possible and does not limit any mandatory statutory rights available to the customer under applicable law.
Delivery Delays
Estimated production and delivery dates are provided in good faith but may be affected by circumstances outside our reasonable control, including customs procedures, international transportation delays, severe weather, carrier disruptions, public holidays, force majeure events, material availability, and special production requirements.
We will make reasonable efforts to inform customers of significant delays.
Contact Information
ARKAD STONE GALLERY
Operated by: ARKAD MAKİNA SANAYİ İÇ VE DIŞ TİCARET LİMİTED ŞİRKETİ
Address:
ADALET MAH., MANAS BLV. NO: 47 B
İÇ KAPI NO: 2601
BAYRAKLI / İZMİR
TÜRKİYE
Tax Number: 0790903957
MERSİS No: [TO BE ADDED]
Email: info@arkadtic.com